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Introduction
EsimWise LLC, operating under the brand name EsimWise (www.esimwise.com), highly values your privacy. This privacy policy outlines the types of personal information we collect and how we use this information. EsimWise may amend this privacy policy periodically at its sole discretion, as outlined in section ‘9. Changes to This Policy’ below. By creating an account, or by using or visiting any EsimWise website, application, product, software, tool, data feed, and/or service (collectively referred to as the “Service”), you agree to the terms outlined in this policy. Please read this policy carefully.
If you have any unresolved privacy or data use concerns that we have not addressed satisfactorily, please contact us directly at help@esimwise.com or find more information under section ‘7. How Does A User Change Or Update Information.
EsimWise is committed to protecting your privacy. This privacy notice explains how we collect, use, disclose, retain, and safeguard your personal information.
GDPR Compliance
We adhere to the key principles of GDPR:
– Clear Purpose: We inform our customers of the use of their personal data at the time of collection.
– Data Relevance: We only collect data that is strictly necessary for processing; adhering to the principle of data minimization.
– Retention Period: We retain personal data for a period necessary to fulfill our processing objectives; post which the data is deleted.
– Individual Rights: Individuals can exercise their rights over the personal data held by us: access, rectification, or deletion.
1. Information Collection
1.1 Personally-Identifiable Information
We may collect personally identifiable information when you knowingly provide it to us, such as when you sign up for our newsletter, create an account, request more information, respond to a survey, or provide personal details like your email address, name, phone number, etc. This Privacy Policy does not cover third-party websites, services, or applications, which may be accessible through our Service. We encourage you to review the privacy policies of any third-party services you access.
We collect and utilize your personally identifiable information to provide services, improve our service, offer customer support, perform research to enhance our products, services, and technology, and display content tailored to your preferences.
1.2. Sensitive Personal Data
Please do not send or disclose any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion, health, criminal background) through the services or to us.
1.3. Non-Personally-Identifiable Information
We collect non-personally identifiable information to analyze usage patterns and improve our Service.
1.4 Cookies, Pixels and Local Storage
We use cookies to enhance your experience. We use both session and persistent cookies, along with pixel tags to track user actions and improve our marketing efforts.
2. Cookies Usage
Cookies are small files stored on your device that hold data specific to a website for reference either for the duration of your visit (using a session cookie) or for future visits (using a persistent cookie).
2.1 Types of Cookies
Our Services use different types of cookies for various purposes:
– Strictly Necessary Cookies: These cookies are crucial to provide you with services available through our Services and to enable the use of certain features. For instance, they allow you to log into secure areas of our site and help the pages you request load quickly. Without these cookies, the services you have asked for cannot be provided.
– Functionality Cookies: These cookies allow our Services to remember choices you make, like remembering your language preferences, login details, and changes you make to other parts of your account or preferences. The aim of these cookies is to offer a more personalized experience, saving you the trouble of re-setting your preferences every time you use our Services.
– Performance Cookies: These cookies are used to collect information about traffic to our Services and how users use them. This information does not identify any individual visitor but is aggregated and anonymous. It includes the number of visitors, the websites that referred them, the pages visited, the time of day they visited, whether they have visited before, and other similar information. We use this data to help operate our services more efficiently, gather broad demographic information, and monitor the level of activity on our Services.
– Targeting or Advertising Cookies: These cookies are utilized to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.
2.2 Disabling Cookies
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage
– Google AdWords Conversion Tool: For more information regarding the privacy practices of Google’s AdWords Conversion tool, visit here. To opt-out, visit here.
– Online Choices: For more information about cookies and individual providers, or to opt out of usage-based online advertising, visit www.youronlinechoices.com.
2.3 Pixel Tags
Pixel tags, also known as web beacons or clear GIFs, are used on our Services to track the actions of users on our sites and applications. Unlike cookies, which are stored on your device, pixel tags are embedded invisibly on web pages. They measure the success of our marketing campaigns and compile statistics about usage of our
Services, helping us manage content more effectively. The information we collect using pixel tags is not linked to our users’ personal data.
2.4 Local Storage
Local storage is a method by which web applications can store data persistently within your browser. Similar to cookies, local storage allows us to save variables, preferences, and other important information to enhance your experience while using our Services.
3. Information Utilization
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3.1 How We Utilize Your Information
The information collected is used for various purposes to provide and improve our Services:
– Operating, maintaining, and enhancing our Services.
– Managing your account and communicating with you regarding your account.
– Administering promotions you participate in on our site or application.
– Responding to your comments, questions, and providing customer service.
– Sending technical notices, updates, security alerts, and support and administrative messages.
– With your consent, sending marketing emails about promotions, and other news, including information about products and services offered by ESimwise and our affiliates.
You may opt-out of receiving marketing communications at any time through the instructions provided in such communications.
3.2 Third-Party Service Providers
We may share information with third-party service providers who perform services on our behalf such as payment processing, information analysis, and customer support. These companies will have access to the information needed to perform these services but are required to maintain the confidentiality of the information.
3.2.1. Disclosure of Information
Your personal information will not be disclosed to any outside parties, except:
– With your permission.
– As required by law or in response to legal processes.
– To protect our rights, privacy, safety, or property, and/or that of our users or others.
– To provide the product or service you have requested.
– In connection with a sale, merger, transfer, exchange, or other disposition of all or a portion of the business conducted by ESimwise.
4. Children’s Policy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent and become aware that your child has provided personal data to ESimwise, please contact us at help@esimwise.com.
5. International Usage
Our Services may be accessed globally. Information collected may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.
6. Updating Your Information
You can update or correct inaccuracies in your personal data by contacting us. You may also request the erasure of your data in certain situations. Contact us at help@esimwise.com for any questions you may have about your personal data and our use of it.
7. Security Measures
We adhere to industry standards to protect your personal information. However, no method of electronic transmission or storage is completely secure. We use Secure Socket Layer (SSL) encryption to encode information for such transmissions. Your account is protected by multi-layered security controls including firewalls, role-based access controls, and passwords. If you believe your interaction with us is no longer secure, notify us immediately at help@esimwise.com.
8. Policy Modifications
We reserve the right to change this privacy policy at any time. Any changes will be posted on this page with an updated revision date. If there are material changes to this policy, we will notify you by email or through a notice on our website.
9. Confidentiality
ESimwise is committed to ensuring the confidentiality of your personal data. Your data will be treated with care and confidentiality by all personnel involved in any phase of data processing.
Contact information
Address:
Add 1: Esimwise LLC, 8 THE GREEN STE B, DOVER, DE 19901, USA
Add 2: 9th Floor, C Tower, Ho Guom Plaza, Tran Phu, Ha Dong, Ha Noi
Email address
General inquiries: help@esimwise.com
Business inquiries: biz@esimwise.com
